Shipping policy

ORDER HANDLING

After an order is accepted, CORLETT will send an order confirmation to the email address provided at checkout. When an order is dispatched, available tracking information will be sent by email.

DELIVERY ESTIMATES AND CHARGES

The standard delivery charge is [SHIPPING RATE]. The estimated delivery time is [DELIVERY TIME]. The final delivery option, charge and estimated window available for an order will be shown at checkout before payment. Estimates are not a guarantee, but they do not limit any rights the customer has under applicable law.

Unless a different delivery period is agreed with the customer, goods will be delivered without undue delay and no later than 30 days after the order is placed.

ADDRESS ACCURACY

Customers are responsible for checking that the delivery address is complete and accurate before placing an order. If an address error is noticed, contact us through the Contact page immediately. A change cannot be guaranteed after processing or dispatch has begun.

DELAYS, LOST PARCELS AND DELIVERY ISSUES

If tracking has not updated, the parcel appears delayed, or the order has not arrived within the stated delivery window, contact us through the Contact page with the order number. We will review the available carrier information and explain the next step.

If tracking shows delivery but the parcel cannot be located, check the delivery location, household members, neighbours and any carrier notice, then contact us promptly.

CUSTOMS AND IMPORT CHARGES

Orders are fulfilled from [FULFILMENT ORIGIN]. Customs duties, import taxes and related charges are handled as follows: [CUSTOMS AND IMPORT DUTIES].